Frequently Asked Questions: Why VoIP is right for business?


How is VoIP different from traditional business phone systems?
VoIP provides a platform for newer and better technology, giving you an IP enabled system that provides productivity tools for your users and greater flexibility to manage, install and scale as needed. For businesses of any size, VoIP is a surprisingly flexible, affordable technology that offers the same, sophisticated communication tools the most cutting-edge enterprise companies use.

Can VoIP lower my monthly phone bill?
A primary attraction of any small business communications VoIP system is its ability to dramatically reduce expenses. VoIP calls can be less expensive because they travel over the data network rather than a phone company's network. In most cases, costs for calls between locations and long distance costs can be reduced.

What is meant by Unified Communications?
Unified Communications (UC) is a platform that integrates end-users’ communications, enterprise applications, calendaring, and workflow into one seamless environment. UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. In its broadest sense UC can encompass all forms of communications that are exchanged via the medium of the TCP/IP network. Including services such as instant messaging, presence information, telephony, video conferencing, data sharing, call control, integrated voicemail, e-mail, SMS and fax.

Do I need new expensive equipment to use VoIP?
The VoIP platform is provided by new equipment, however initial cost to implement has drastically gone down in recent years. Additionally, the benefits of business productivity and monthly costs savings can usually justify the initial outlay.

What happens if my internet goes down?
VoIP phone systems can be provided in two ways —Non-Hosted or Hosted. With a Non-Hosted Solution, the phone system does not rely on the internet to be operational and will continue to work even if your ISP goes down. With a Hosted or Cloud-based Solution, if the internet goes down, your phones will be out of service until the internet is back up.

What is the difference between VoIP and Cloud phone systems?
VoIP can be provided via an on-premise system where the phone system hardware is owned and managed by you the customer and will be physically located at your office locations. This on-premise system usually offers more consistent voice quality and more managing options. A Cloud-based phone system is located in a secure datacenter where the Cloud service provider owns and manages the hardware.

Does VoIP work with my company’s mobile devices?
Yes, mobile devices can be integrated in a variety of ways with VoIP. Technical components like 4G networks and Wi-Fi can effectively integrate mobile business VoIP technology for employees on the go. Productivity, satisfaction, as well as an increased revenue are all likely, since the employees on the go will always capture calls.

Can VoIP work with multiple office locations?
Yes, multiple locations see the biggest benefits of a VoIP system, including centralized administration for fast and easy to roll out changes to all your business' sites, as well as familiar features, conferencing and reporting across sites.

Can I use my current network with a new VoIP system?
If the current network can provide Power over Ethernet, then most of the time, existing network and some equipment can be reused.

What other advantages are there when switching to VoIP systems?
In addition to the Improved Efficiency, Cost Savings, And Easier Centralized Administration that comes with a new VoIP phone system, other advantages are Increased Media Services, Phone Portability, Increased Scalability and Flexibility.

For more info on the benefits of VoIP for business, contact inhouseIT at (714) 824-3212.