Frequently Asked Questions: Why ShoreTel is the best VoIP choice?


How long has ShoreTel been providing VoIP unified communication systems?
Since 1996, ShoreTel has been a provider of commercial, closed-source VoIP products targeted to businesses from 5 to 20,000 users. Current implementations of ShoreTel systems include IP based telephone handsets and desktop and mobile communications applications for users.

Is ShoreTel’s unified communication system good for any size business?
ShoreTel is scalable from 5 phones to 20,000. Built from the ground up for reliable IP communications, ShoreTel deploys, scales, and grows with ease. End users love its flexibility and ease of use, providing a rich feature set whether you’re big or small.

How scalable is a ShoreTel system?
The ShoreTel solution comes in one size. Yours. Thanks to an ingenious purpose-built IP architecture, the system looks and behaves like a single, unified platform and is easily expanded across as many sites, or even countries, as needed.

Does ShoreTel offer video conferencing, IM, contact center and other advanced features?
Yes. ShoreTel offers the latest and easiest to use features your business needs. Including:
• Presence - knowing the availability of the other users
• Unified Messaging - one inbox for emails/voicemails/faxes
• Integrated Audio And Web Conferencing
• Instant Messaging/Chat
• One Number Reach - Call one number to route to the individual
• Click To Dial - From Outlook or web browser
• Corporate Phone Books In All Locations - Domestic and international
• Extension dialing In All Locations - Domestic and international
• Screen Pops - Specific, customized customer information
• Disaster Recovery and many more.


How does ShoreTel work with my employees’ different mobile device manufacturers?
ShoreTel Mobility enables businesses of all sizes to integrate leading – and loved – smartphones and tablets securely, simply and cost-effectively, with existing enterprise communication applications and infrastructure. Our enterprise mobility solution makes it easy for your workforce to embrace BYOD (bring your own device), communicating on the devices of their choice. From any location (office, home, hotspots), and on any network (voice over Wi-Fi, voice over 3G/4G, or cellular), they can access a full suite of mobile unified communications tools.

Will ShoreTel’s hardware be compatible with future software, or will I need to upgrade continually?
ShoreTel continually brings new software releases to the market to keep up with and provide the newest technology. While software upgrades are available with a ShoreTel Support Agreement, they are optional, meaning you don’t have to upgrade every time there is a new software release.

How does ShoreTel performance compare to other VoIP vendors?
ShoreTel continues to win awards year over year for best of breed products and world-class customer service over other VoIP vendors. In addition, ShoreTel also offers a lower total cost of ownership compared to its competitors.

How does ShoreTel total cost of ownership compare to other VoIP vendors?
While the upfront costs of ShoreTel’s brilliantly simple business communication solution are already among the lowest in the industry, their easy to use solutions go even further to drive down burdensome operations and maintenance costs, freeing up more budget and resources over the long term. ShoreTel guarantees the lowest Total Cost of Ownership (TCO), so you know that when you purchase our brilliantly simple UC solution, you’re investing in the right decision for your business.

What is meant by ShoreTel’s Distributed Architecture?
ShoreTel's distributed single-image architecture at the heart of their platform software delivers voice calling, features, and applications, and makes your ShoreTel system easy to deploy, manage, and scale. This single image architecture is unique, allows businesses to be served by a single communication system, unifying the enterprise. Distributed Architecture delivers high reliability and lowest total cost of ownership.

What other advantages are there to using ShoreTel?
ShoreTel’s solution eliminates complexity. It offers one seamless environment that lets you upgrade to an IP phone system, tap into the power of unified communications, or modernize your contact center - or all three – quickly and affordably. ShoreTel's powerful total cost of ownership tends to cost less than keeping an existing system, and many customers find that their ShoreTel solution pays for itself within a year. Powerful IP technology puts modern collaboration tools in the hands of workers, whether mobile or in the office.

You can count on ShoreTel's obsessive commitment to customer satisfaction whenever you need it. Both independent surveys and carefully monitored feedback from customers agree: our obsession for customer satisfaction continues to set the industry standard for customer care.

For more info on the Brilliantly Simple benefits of ShoreTel for business, contact inhouseIT at (714) 824-3212.