Backup failure? New server patches and updates to apply? AntiVirus out dated? Drive space filling up? inhouseIT is monitoring your system and proactively addressing potential network and system problems at all times. Sophisticated automated services teamed with knowledgeable experts is the key to around-the-clock security. Our experienced NOC Team (Network Operations Center) is manned with some of inhouseIT’s most knowledgeable and experienced engineers and programmers. Constanly developing better ways to monitor and analyze technology, like our inhouseIT Dashboard, to ensure current issues don’t become devastating future problems.
inhouseIT learned years ago that having remote services in the same office as our project and field engineers is essential to good communication and fast resolutions to problems. Our in-office service desk solves both single-user and network-wide problems at a moment’s notice. Our service desk engineers have access to everything ever done to your systems and network, and are familiar with the uniqueness of your business. We know that if you’re contacting us, you’re having a problem. That’s why these engineers have a sense of urgency, and work hard to get you back to work. Highly responsive and knowledgeable tech support, 24-hours a day. Contact them by email, phone, or by our integrated inhouseIT desktop icon.
These experienced knowledgeable engineers know our client’s environment the best. They’re at our client’s office not to just integrate technology but to interact with staff. Whether working with an owner, office manager, or IT specialist our Field Engineers are not only brilliant, but friendly as well. They desire to make our customers feel like they are their only customer.Their familiarity with their assigned customers environment and staff preferences is the key to inhouseIT’s managed services. But although they might be in your office alone they bring with them the full power of inhouseIT with access to all of our engineers, programmers, and specialists
We don’t want our customers to ever wonder what is going on with their technology.That’s why each customer has an assigned Account Manager. The specifically selected Account Managers coordinate the delivery of services from our different professional teams and act as a primary point of contact for problem resolution. Working closely with Customer Care, Project Team, Field Engineers, and Procurement these managers main focus is to communicate with clients and facilitate the development of ongoing strategy. Really, anything that needs to be planned for the customer happens here. Their constant follow-ups and frequent updates keep everyone in-the-know. Account Managers and Customer Care know that keeping the delivery teams and the customer informed, is the key to a successful and happy account.