inhouseIT
inhouseIT offers the very latest in intelligent phone systems and VOIP (Voice Over IP) communication technology. inhouseIT provides customers with three distinct advantages.
ShoreTel Focus
inhouseIT is not only an authorized reseller, it offers ShoreTel exclusively for its superior solutions, high customer satisfaction, and low cost of ownership.
IT Expertise
inhouseIT is a trusted Managed Service Provider, offering the full range of IT services in addition to its voice and data solutions. These services include computer support, IT outsourcing, managed service provider (MSP), network services, IT project management, consulting and 24/7/365 network monitoring and service. In addition, inhouseIT is a Microsoft Gold Certified Partner.
Superior Service
ShoreTel regularly conducts satisfaction surveys through an independent third party to guarantee that its vision is carried out. As part of ShoreTel’s Customer Satisfaction Program, inhouseIT ended 2006 by achieving a world-class Customer Satisfaction score of 98.93% inhouseIT engineers are certified by ShoreTel to provide the full range of service, including hardware service/repair, software upgrades and unlimited call-in support.
ShoreTel
ShoreTel is a leading provider of IP telephony solutions worldwide since 1998 and well known for exceptional customer satisfaction. ShoreTel's unique architectural approach to IP telephony delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use.
Highest Customer Satisfaction
For the third consecutive year, ShoreTel has scored highest in all categories as reported by an independent analyst firm, Nemertes Research, in their 2006 Benchmark Report, “Convergence & Next- Generation WAN Technologies.” To download a copy, click here.
Lowest Total Cost of Ownership
Nemertes Research also concluded that ShoreTel has the lowest- cost solution, both overall and in each expense category – Capital Cost, Operational Startup Cost, and Annual Maintenance Cost.
Add all these costs up, and, not surprisingly, ShoreTel delivers the lowest total cost of ownership for any vendor.
For Sites < 1,000 users ShoreTel is one-half the TCO of the closest manufacturer
For Sites > 1,000 users ShoreTel is almost 25% less than the nearest manufacturer
A ShoreTel system pays off in two major ways - from the actual benefits of the system (superior ease-of-use, performance, and overall customer satisfaction) - to pure economics - the lowest Total Cost of Ownership.